Old school customer experience. Like 1892 old.
Jason Kottke just keeps the hits coming. He shares a menu from an 1892 restaurant called the Boston Bakery and Lunch Room. The menu itself is fun to look at simply for the prices but the best thing to me is customer service code of conduct printed on the back page. Not only is the language just what I'd expect from out of a turn-of-the-century Denver restaurant, but the principles you see here are things you see replicated around today with top-shelf retailers.
To wit:
- You will be rightly treated and correctly waited upon, or we will know the reason why, if you will only report any neglect to the head waiter or to us before leaving your seat.
- The waiters are instructed to be civil and polite to every one, whether they are so to them or not, for even should the customer use bad manners, the waiter must not.
- Give each one a glass of water as soon as seated.
- Be as quick and quiet as possible
- Place the orders down quietly; don't slam them down..
These principles define the expected service level for the restaurant and give diners a genuine sense of reputability for the institution. Perhaps this is why they enjoyed hosting as many as 2,500 diners per day. Hoping to find that the Boston Bakery and Lunch Room was still in operation today, I did some quick research only to find the location is now the site of the Hotel Curtis.
via kottke
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